9g99 takes your privacy seriously. This Privacy Policy outlines how we handle your personal data and what rights you have as a user.
01. Introduction & Scope
9g99 (referred to herein as "we", "us", or "the Platform") is a trusted online gaming service provider. This Privacy Policy explains how we collect, store, process, and protect the personal information of users who access our website and mobile app.
By using the 9g99 website or app, you consent to this Privacy Policy. If you do not agree, please refrain from using the Platform. This policy applies to all registered members, visitors, and anyone who interacts with the Platform in any way.
02. What Information We Collect
9g99 collects the following types of information to operate its services:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity-Related | Name, date of birth, national ID | Age & Identity Verification |
| Contact Information | Mobile number, email | Account Communications |
| Financial Information | Payment methods, transaction history | Deposit/Withdrawal Processing |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Gaming Information | Betting history, game sessions, preferences | Service Improvement & Responsible Gaming |
9g99 does not collect any information beyond what is listed above. No sensitive data (such as religious beliefs or political opinions) is collected without your explicit consent.
03. Methods of Data Collection
9g99 collects your information through the following methods:
- Registration Form: Information you provide when opening an account.
- Verification Process: Documents submitted during KYC (Know Your Customer) verification.
- Transaction Records: Data automatically generated during deposit and withdrawal transactions.
- Cookies & Tracking: Technical data collected while you browse the website.
- Support Contact: When you get in touch with our support team.
- Promotional Activities: When participating in bonuses or competitions.
9g99 will never ask for your password, OTP, or full payment details over the phone or via email. If you receive any such communication, treat it as a potential fraud attempt.
04. Purpose of Data Use
9g99 uses the information it collects solely for the following purposes:
- Account registration, verification, and management.
- Processing deposits and withdrawals.
- To identify fraudulent activity and maintain platform security.
- Monitoring gaming behavior to promote responsible gaming.
- Fulfilling legal obligations (AML/KYC regulations).
- Sending relevant promotions and bonus offers (only with your consent).
- Improving customer service and resolving technical issues.
- Improving platform performance and enhancing the user experience.
9g99 never sells or rents your personal information. Any transfer of data to third parties is done only for limited, lawful purposes, as detailed in the sections below.
05. Data Storage & Protection
9g99 stores your personal information on secured servers. Our security measures are as follows:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL.
- Database Encryption: Stored sensitive data is kept in encrypted form.
- Access Control: Only authorized personnel have access to specific data.
- Regular Security Audits: Regular security testing conducted by external specialists.
- Firewall Protection: Advanced firewall and intrusion detection systems.
Retention periods depend on the type of data and applicable legal obligations. Financial transaction records are generally kept for up to 5 years after account closure.
Use a strong password to keep your account secure and never share it with anyone.
06. Sharing Data with Third Parties
9g99 does not sell your personal information. However, data may be shared with specific third parties in the following limited circumstances:
- Payment Processors: Payment gateway providers receive only the financial data necessary to process transactions.
- Identity Verification Service: Approved verification agencies used for the KYC process.
- Law Enforcement: Under a court order or legal obligation.
- Regulatory Authority: The relevant regulatory authority responsible for license compliance.
- Technology Partners: Technology service providers that support the platform's core operations.
All third parties are required to comply with 9g99's privacy standards and may only use data for the specified purposes.
07. Cookie Policy
The 9g99 website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device.
- Essential Cookies: Required for the site to function properly — these cannot be disabled.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To monitor and improve website usage.
- Security Cookies: To detect and prevent fraud.
You can manage or delete cookies through your browser settings. Note that disabling certain cookies may limit some features of the site.
08. Your Rights
Under 9g99's Privacy Policy, you have the following rights:
You may request to see what information we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data unless we are required to retain it by law.
You may object to restrict the processing of certain data.
You may request a copy of your data in a portable format.
You can opt out of promotional communications at any time.
To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.
09. Children's Privacy
9g99 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. Age is verified during registration, and identity documents may be requested in cases of doubt.
If a minor's information is collected by mistake, it will be deleted immediately upon a guardian's request and the associated account will be closed.
If you suspect a minor you know is using 9g99, please contact us immediately.
10. Policy Changes
9g99 may update this Privacy Policy from time to time. If significant changes are made, a notice will be displayed on the Platform and registered users will be informed. Continued use of the Platform after any changes constitutes acceptance of the updated policy.
The date of the latest update is always shown at the top of this page. If you have any questions, feel free to contact our support team.