9g99's Terms and Conditions

01. General Terms & Conditions

9g99 (hereinafter referred to as the "Platform") is an online gaming service provider. These Terms and Conditions constitute a legally binding agreement between you and 9g99. By accessing, registering on, or using any service on the Platform, you agree to be bound by this agreement.

All 9g99 services are strictly for adults aged 18 and above. Minors are completely prohibited from opening accounts or playing any games. Any violation of this condition will result in immediate account closure, and the associated balance may be forfeited.

These Terms and Conditions have been drawn up in accordance with the laws of Bangladesh and other applicable legal frameworks. Any disputes will be resolved in accordance with the relevant applicable law.

02. Account Registration & Eligibility

To open an account with 9g99, you must provide accurate and complete information. Creating an account using false or incomplete information is strictly prohibited and may result in account closure.

• Each individual may open one account only.
• Multiple accounts may not be opened using the same device, IP address, or payment method.
• The mobile number or email address provided at registration must be verified.
• Keeping your account password confidential is entirely your responsibility.
• You may not grant any other person access to your account.

9g99 may request a national ID or other supporting documents at any time for verification purposes. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.

03. Deposit, Withdrawal & Payment Policy

To make a deposit on 9g99, your account must be active and verified. Minimum deposit amounts and maximum withdrawal limits are subject to change — please check the Platform's payment page for the latest information.

• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts will not be accepted.
• Mobile banking and other electronic payment methods are supported.
• Withdrawal requests are typically processed within 24–48 hours.
• Withdrawals must be made using the same payment method that was used for the deposit.
• Withdrawals may be held if verification has not been completed.

9g99 reserves the right to conduct additional verification on suspicious transactions. Any activity identified as potentially related to money laundering or fraud will be reported to the relevant law enforcement authorities.

04. Bonus & Promotion Terms

All bonus and promotional offers on 9g99 are subject to specific terms and conditions. Before claiming any bonus, please carefully read the terms listed on the relevant promotion page.

• The welcome bonus applies to newly registered accounts only.
• Every bonus comes with a wagering requirement that must be met before a withdrawal can be made.
• Please review any applicable game restrictions before wagering with bonus funds.
• The same bonus may not be claimed more than once from the same device or IP address.
• 9g99 reserves the right to cancel bonuses if misuse is suspected.
• Special promotional offers have an expiry date — expired bonuses cannot be claimed.

05. Gaming Rules

Every game on 9g99 operates under its own specific rules. Game outcomes are determined by RNG (Random Number Generator) technology, which is entirely impartial and automated.

• 9g99 will not be held responsible for disconnections during gameplay; however, the system will retain the result of the round in progress.
• The dealer's decision in Live Casino games is final.
• If a technical error occurs during a game, the relevant bet will be voided and the amount will be refunded.
• If you have any concerns about a game outcome, please contact the support team.

06. Prohibited Activities

The following activities are strictly prohibited on 9g99 and will result in immediate account closure:

• Using bots, scripts, or automated software to play games.
• Unauthorized attempts to access the platform's code, database, or servers.
• Colluding with other players to influence game outcomes.
• Using the platform for money laundering or processing illegal payments.
• Operating an account under a false identity.
• Abusing the bonus system or collecting bonuses through fraudulent means.

07. Account Suspension & Closure Policy

9g99 reserves the right to suspend or close any account without prior notice, for any reason. The following are the most common grounds for such action:

• Violation of these Terms and Conditions.
• When suspicious or fraudulent activity is detected.
• Accounts that have been inactive for an extended period (more than 12 months).
• At the player's own request for self-exclusion.

If an account is closed and a valid balance remains with no rule violations, it will be refunded after verification.

08. Limitation of Liability

9g99 strives to deliver the highest quality of service; however, the Platform will not be held liable for the following:

• Game interruptions caused by internet connectivity issues.
• Service disruptions caused by issues with your own device or browser.
• Transaction issues arising from delays on the part of third-party payment providers.
• Services may be suspended in the event of force majeure, including natural disasters or government directives.

09. Responsible Gaming

9g99 places responsible gaming at the top of its priorities. Gaming should be enjoyed as entertainment — never as a source of income.

• Set your weekly or monthly deposit limits.
• Use the self-exclusion feature whenever you feel it is needed.
• If you are experiencing gaming-related issues, please contact our support team.
• Keep this platform away from anyone under the age of 18.

To learn more about responsible gaming, visit our Responsible Gaming View the page.

10. Right to Modify Terms

9g99 reserves the right to amend, update, or withdraw these Terms and Conditions at any time. Notice of any changes will be posted on the Platform before they take effect. Continued use of the Platform after changes have been made will be deemed acceptance of the updated terms.

If you have any questions about these Terms and Conditions, please contact our support team — we are always ready to help.